Right of withdrawal
In Hungarian online commerce, the right of withdrawal is regulated by Government Decree 45/2014 (II. 26.). Mandatory elements include the deadline (14 days), clarifying who qualifies as a consumer (private individuals only), naming who bears return shipping costs, and rules on diminished value beyond ordinary testing.
Information on the Right of Withdrawal
In accordance with Hungarian consumer protection laws (Government Decree 45/2014), you have the right to withdraw from your online purchase without providing a reason. Here is a summary of the most important rules regarding returns:
- Who qualifies as a consumer? The statutory right of withdrawal applies exclusively to natural persons (private individuals) acting outside their profession, independent occupation, or business activity. Purchases made with a company invoice (B2B) are not eligible for this right.
- Timeframe for returns: You can declare your intention to withdraw within 14 calendar days from the day you receive the product.
- Condition of the product and testing limits: You may open and inspect the product to establish its nature, characteristics, and functioning (just as you would in a physical store). However, you are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish these characteristics (e.g., scratches, damage, missing parts). This depreciation value may be deducted from your refund.
- Return shipping and costs: The responsibility and cost of returning the product are borne by the buyer. We do not accept packages sent with cash-on-delivery. Please return the item securely packaged, along with all original accessories.
- Refunds: We will refund the purchase price within 14 days of receiving your withdrawal notice to your bank account. We reserve the right to withhold the refund until we have received the returned product.